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Friday, October 30, 2009

Rafting the San Juan River!

Customer service at times seems to be a forgotten aspect of business; however, the customer service at Pagosa Outside Adventures is awesome!

While on our summer trip (June 2009) to Colorado seven of us went rafting.  We decided on a 1/2 day trip.  I found Pagosa Outside Adventures (POA) while searching online for rafting in the Pagosa Springs area.  I took a chance and booked our trip.

When we arrived at 12:30 we were met with smiles, laughter, and energy.  The entire staff seemed excited about the trip, a trip I am sure by then they had already taken many times.  Since none of us had ever been rafting we had questions and each question was enthusiastically answered.

After everyone had the appropriate gear, we loaded the POA van and head to the launching point which was directly behind the Malt Shoppe (great place - maybe discuss in a later post).  The rules and procedures were given in a humorus yet understandable way (Photo by "Birdcage"). 

Six rafts were launch and the fun began.  The river began smooth and cold.  The trip took us through parts of the town and right by the Springs Resort & Spa, a luxury hotel that features natual hot springs.  We continued down the river and out of the town where we got to experience some level 2-3 rapids. 

We difted beside steep granite walls and mountain forests.  We saw bald eagles looking for food and we rafted by a site used during the filming of the John Wayne classic The Cowboys.  At about the 1/2 way point the rafts pulled over and we had time for a snack and necessary break.

Once back on the river the speed picked up.  We experience some whitewater, but it was never too big or too rough.  The scenery was great and there was some fun-loving splashing wars between the rafts. Our guide was very experienced and knowledgeble.  He added a lot to the experience with his commentary and humor.  (Photo by "Loose Wheel" Grant)

When we landed we all helped load the equipment back on the trailers.  On our ride back into town we saw a black bear, but none of us got a picture.  The bear ran once the vans got close.

This was a great experience and has motivated me to go rafting again.  Next time I am in the Pagosa Springs area I will be planning a full day trip with POA.  Give it a try, you will have a blast.

1 comment:

  1. Sounds like a fun trip and a good day. Would love to do that. Loose Wheel and Birdcage really brought the image to life with the photography. Almost looks professional.

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